Terms of Service

Last updated: 16 August 2026

Welcome to Dream Hill Coffee. These Terms of Service ("Terms") govern your access to and use of dreamhillcoffee.com (the "Website") and any products, services, features, or content made available through the Website (collectively, the "Services").

The Website is operated by Dream Hill Coffee, located at Saptagiri Plantation, Rajuguda, Koraput, Odisha – 764020, India.

By accessing or using the Website, placing an order, creating an account, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use or access the Website.

1. Eligibility

By using the Website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the Website only for lawful purposes.

  • You will comply with these Terms and all applicable laws and regulations.

If you are using the Website on behalf of a business or organisation, you confirm that you have the authority to bind that organisation to these Terms.

2. Products and Services

Dream Hill Coffee offers coffee and related products for purchase through the Website.

Our coffee is sourced from our plantation and roasted at origin. Product descriptions, photographs, tasting notes, roast profiles, grind options, quantities, and other product information are provided to help customers make purchasing decisions.

We make reasonable efforts to ensure that product information and images displayed on the Website are accurate. However, actual product appearance, packaging, colour, and other characteristics may vary slightly.

Coffee is an agricultural product, and natural variations in flavour, aroma, colour, and appearance may occur between batches.

We reserve the right to:

  • Modify or discontinue products.

  • Change product specifications.

  • Limit quantities available for purchase.

  • Refuse or cancel orders where reasonably necessary.

  • Correct errors in product descriptions, pricing, or availability.

3. Product Availability

All products displayed on the Website are subject to availability.

A product being displayed on the Website does not guarantee that it will always be available for purchase.

If a product becomes unavailable after you place an order, we may contact you regarding the available options, including substitution, delay, or refund where applicable.

4. Pricing

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Any applicable taxes, shipping charges, or other charges will be displayed during the purchase process where applicable.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel or modify an affected order.

5. Orders

When you place an order through the Website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or phone number provided by you.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product availability.

  • Incorrect pricing or product information.

  • Payment failure.

  • Suspected fraud or unauthorised activity.

  • Incorrect or incomplete customer information.

  • Shipping or delivery limitations.

  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will process an applicable refund through the relevant payment method or payment provider.

6. Customer Information

You are responsible for ensuring that the information provided when placing an order is accurate and complete.

This includes your:

  • Name.

  • Phone number.

  • Email address.

  • Billing information.

  • Shipping address.

  • Any other information required to fulfil your order.

Dream Hill Coffee will not be responsible for delays, failed deliveries, additional charges, or other issues resulting from incorrect or incomplete information supplied by you.

7. Payments

Payments are processed through the payment methods and payment service providers made available on the Website.

By submitting payment information, you represent that you are authorised to use the selected payment method.

We do not knowingly store complete payment card information on our own systems where payment processing is handled by a third-party payment provider.

Payment providers may have their own terms and privacy policies, which govern their handling of payment information.

8. Shipping and Delivery

We will arrange delivery of accepted orders to the shipping address provided during checkout.

Estimated delivery times are provided for guidance and may vary depending on the destination, courier, availability of products, weather, logistics, holidays, or circumstances outside our reasonable control.

Delivery delays caused by courier companies, natural events, government restrictions, incorrect addresses, or other circumstances outside our control will not constitute a breach of these Terms.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If a shipment is returned because the customer provided an incorrect address, refused delivery, or was unavailable to receive the shipment, additional shipping charges may apply to resend the order.

9. Returns, Refunds and Exchanges

Due to the nature of coffee as a consumable product, returns and exchanges may be subject to specific conditions.

If you receive a product that is damaged, defective, incorrect, or otherwise does not match your order, please contact us as soon as reasonably possible after delivery.

We may request photographs, order information, or other evidence to assess the issue.

Where we determine that a product qualifies for a refund, replacement, or other remedy, we will provide the applicable resolution in accordance with our return and refund policy and applicable law.

We may not accept returns of opened or used consumable products unless the product is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.

10. Wholesale Orders

Dream Hill Coffee may offer wholesale products and services to cafés, restaurants, retailers, hotels, businesses, and other commercial customers.

Wholesale orders may be subject to separate pricing, minimum order quantities, payment terms, delivery arrangements, and other conditions agreed between Dream Hill Coffee and the customer.

Where separate written terms or an agreement apply to a wholesale order, those terms will govern the wholesale relationship to the extent of any conflict with these Terms.

11. Accounts

Certain features of the Website may allow you to create or maintain an account.

You are responsible for:

  • Providing accurate account information.

  • Maintaining the confidentiality of your login credentials.

  • Keeping your account information up to date.

  • All activity occurring through your account that results from your failure to protect your credentials.

You should notify us promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where we reasonably believe that an account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

12. Acceptable Use

You agree not to use the Website:

  • For any unlawful or fraudulent purpose.

  • To interfere with or disrupt the Website.

  • To attempt to gain unauthorised access to our systems.

  • To introduce malicious software, viruses, or harmful code.

  • To scrape, copy, reproduce, or systematically extract Website content without permission.

  • To impersonate Dream Hill Coffee or another person or entity.

  • To interfere with another user's access to the Website.

  • To use automated systems in a manner that places unreasonable demands on our Website.

  • In any way that violates these Terms or applicable law.

13. Intellectual Property

All content available on the Website, including but not limited to:

  • Brand names and logos.

  • Product names.

  • Text and written content.

  • Photographs.

  • Graphics.

  • Videos.

  • Illustrations.

  • Website design.

  • Product descriptions.

  • Other visual or creative materials.

is owned by or licensed to Dream Hill Coffee and is protected by applicable intellectual property laws.

You may access and use the Website for personal and legitimate commercial purchasing purposes.

You may not reproduce, modify, distribute, sell, publish, transmit, display, create derivative works from, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

14. User Reviews and Content

If the Website allows you to submit reviews, comments, photographs, testimonials, or other content, you are responsible for the content you submit.

You represent that:

  • You have the right to submit the content.

  • The content does not infringe the rights of another person.

  • The content is not unlawful, defamatory, fraudulent, abusive, or misleading.

  • The content does not contain malicious software or other harmful material.

By submitting content to the Website, you grant Dream Hill Coffee a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt, and distribute that content in connection with our business and Services.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

15. Third-Party Services and Links

The Website may use or contain links to third-party services, websites, payment providers, shipping providers, social media platforms, analytics services, or other external resources.

We do not control third-party services and are not responsible for their availability, content, security, privacy practices, or terms.

Your use of third-party services may be subject to separate terms and privacy policies imposed by those third parties.

16. Disclaimer

To the maximum extent permitted by applicable law, the Website and Services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The Website will always be available or uninterrupted.

  • The Website will be completely error-free.

  • All information on the Website will always be current or accurate.

  • Products will always be available.

  • The Website will be free from viruses or other harmful components.

We reserve the right to modify, suspend, or discontinue any part of the Website or Services at any time.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Dream Hill Coffee will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or Services.

This includes, where legally permitted, losses resulting from:

  • Website interruptions.

  • Delivery delays outside our reasonable control.

  • Third-party service failures.

  • Unauthorised access resulting from circumstances beyond our reasonable control.

  • Reliance on information provided on the Website.

  • Events or circumstances beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Dream Hill Coffee, its owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the Website.

  • Your misuse of the Services.

  • Your infringement of another person's rights.

  • Information or content submitted by you.

19. Force Majeure

Dream Hill Coffee will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic, pandemic, war, civil unrest, government restrictions, strikes, transportation disruptions, internet or infrastructure failures, or other events beyond our reasonable control.

20. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

Our Privacy Policy forms part of these Terms.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, applicable laws, or other operational requirements.

Updated Terms will be posted on the Website with a revised "Last updated" date.

Your continued use of the Website after updated Terms are posted constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

22. Suspension or Termination

We may suspend or terminate your access to the Website or Services where we reasonably believe that you have:

  • Violated these Terms.

  • Engaged in fraudulent or unlawful activity.

  • Misused the Website.

  • Attempted to compromise the security of the Website.

  • Engaged in conduct that may harm Dream Hill Coffee, our customers, or other users.

Termination will not affect rights or obligations that arose before termination.

23. Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer protection rights or other applicable legal requirements, disputes arising from these Terms or your use of the Website will be subject to the jurisdiction of the competent courts in Odisha, India.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated into the Website, constitute the agreement between you and Dream Hill Coffee concerning your use of the Website and Services, except where separate written terms apply.

26. Contact Us

If you have questions about these Terms, your order, our Services, or any other matter relating to Dream Hill Coffee, please contact us:

Dream Hill Coffee
Saptagiri Plantation
Rajuguda, Koraput
Odisha – 764020
India

Email: dreamhillcoffee@gmail.com
Phone: +91 8637277174

Website: dreamhillcoffee.com