Privacy Policy

Last updated: 16 August 2026

This Privacy Policy describes how Dream Hill Coffee ("Dream Hill Coffee", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our website dreamhillcoffee.com (the "Website"), purchase our products, contact us, or otherwise interact with our services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, including customers, website visitors, wholesale customers, and other individuals whose information we may collect in connection with the Services.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below. If you do not agree with this Privacy Policy, please do not use or access the Website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, applicable laws, or regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised version on the Website. You are encouraged to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information

We collect personal information about you through different sources depending on how you interact with Dream Hill Coffee.

We may use the information we collect to:

  • Provide, operate, maintain, and improve our Website and Services.

  • Process and fulfil your orders and purchases.

  • Process payments and provide order-related services.

  • Arrange shipping and delivery of products.

  • Communicate with you about your orders, account, enquiries, and customer support requests.

  • Respond to enquiries submitted through our contact forms.

  • Manage wholesale enquiries and business relationships.

  • Provide information about our products, offers, promotions, and services where permitted by applicable law.

  • Detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity.

  • Understand how visitors use our Website and improve the user experience.

  • Comply with applicable legal, regulatory, tax, accounting, and other legal obligations.

  • Protect our rights, property, Website, customers, and users.

What Personal Information We Collect

The type of information we collect depends on how you interact with the Website and Services.

Information You Provide Directly

When you place an order, create an account, contact us, submit an enquiry, or otherwise interact with our Services, we may collect information such as:

  • Your name.

  • Email address.

  • Phone number.

  • Billing address.

  • Shipping or delivery address.

  • Account username and password.

  • Order and purchase details.

  • Products you purchase or enquire about.

  • Information provided through customer support or contact forms.

  • Information provided as part of wholesale enquiries.

  • Any other information you voluntarily provide to us.

You may choose not to provide certain information. However, some information may be required to process an order, provide a requested service, respond to an enquiry, or provide particular features of the Website.

Payment Information

When you make a purchase, payment information may be collected and processed by the payment gateway or payment service provider used on our Website.

Depending on the payment method used, this may include payment card information, bank information, billing information, or other payment-related details.

We may receive information from payment providers confirming that a payment has been successfully completed, but payment information may be processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies and similar technologies.

This may include:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Time zone.

  • Pages visited.

  • Products viewed.

  • Website interactions.

  • Referring website or source.

  • Approximate location derived from IP address.

  • Date and time of visits.

  • Information about how you use and interact with the Website.

We refer to this information collectively as "Usage Data."

Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve the Website.

Cookies may be used to:

  • Remember your preferences and actions.

  • Keep items in your shopping cart.

  • Enable account and shopping functionality.

  • Understand how visitors use our Website.

  • Measure Website performance.

  • Improve our products and Services.

  • Support marketing and advertising activities.

  • Help detect fraudulent or suspicious activity.

Some cookies may be placed by third-party service providers that provide analytics, payment, advertising, or other services to us.

Most web browsers automatically accept cookies. You may be able to change your browser settings to reject or delete cookies. However, disabling certain cookies may affect the functionality and availability of parts of the Website.

Information We Receive from Third Parties

We may receive information about you from third parties that help us operate our Website and Services.

These may include:

  • Payment processors and payment gateways.

  • Shipping and delivery providers.

  • Website hosting and technology providers.

  • Analytics and measurement providers.

  • Marketing and advertising service providers.

  • Customer support or communication providers.

  • Other service providers that assist us in operating our business.

Information received from third parties may be combined with information we collect directly from you or automatically.

How We Use Your Personal Information

Providing Products and Services

We use your information to process and fulfil orders, arrange delivery, process returns or refunds where applicable, provide customer support, manage accounts, and otherwise provide the Services you request.

Communications

We may use your information to communicate with you about:

  • Orders and purchases.

  • Shipping and delivery.

  • Returns or refunds.

  • Account-related matters.

  • Customer support requests.

  • Wholesale enquiries.

  • Changes to our Services or policies.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about Dream Hill Coffee, including information about products, offers, launches, events, or other updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

We may continue to send non-promotional communications that are necessary to fulfil an order or provide a service, such as order confirmations and shipping updates.

Website Analytics and Improvement

We may use Usage Data and other information to understand how visitors interact with our Website, identify technical problems, analyse trends, improve our Website, and develop better products and Services.

Security and Fraud Prevention

We may use personal information to identify, investigate, prevent, or take action regarding fraudulent, illegal, malicious, or unauthorised activity.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. Please contact us promptly if you believe your account has been accessed without your permission.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our Services, operate our business, comply with legal obligations, or protect our rights.

These parties may include:

  • Payment processors and payment gateways.

  • Shipping, logistics, and delivery providers.

  • Website hosting and technology service providers.

  • Analytics and measurement providers.

  • Marketing and advertising service providers.

  • Customer support and communication providers.

  • Professional advisers, including legal, accounting, or financial advisers.

  • Government authorities or law enforcement where required by applicable law.

  • Business partners or affiliates where necessary to provide or improve our Services.

We may also disclose information:

  • When you specifically request or authorise us to do so.

  • To comply with a legal obligation, court order, governmental request, or other lawful process.

  • To enforce our terms, policies, or agreements.

  • To protect the rights, property, safety, or security of Dream Hill Coffee, our customers, users, or others.

  • In connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.

We do not sell your personal information for monetary consideration.

User-Generated Content

Our Website may allow users to submit reviews, comments, testimonials, or other content.

If you voluntarily submit content to a public area of the Website, that content may be visible to other users or the public. Please avoid submitting personal information that you do not want to make publicly available.

We cannot guarantee that information voluntarily made public by you will remain private or be used only in accordance with this Privacy Policy.

Third-Party Websites and Links

Our Website may contain links to websites, services, social media platforms, or other online resources operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policy and terms of use. Dream Hill Coffee does not control and is not responsible for the privacy, security, content, or practices of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

Security of Your Information

We take reasonable measures to protect the personal information we collect against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute or complete security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Your Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services.

  • Maintain customer and transaction records.

  • Fulfil legal, tax, accounting, and regulatory obligations.

  • Resolve disputes.

  • Prevent fraud and misuse.

  • Enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to applicable legal exceptions.

  • Request information about how your personal information is collected and used.

  • Withdraw consent where we rely on consent as the legal basis for processing.

  • Opt out of promotional communications.

  • Request restriction of certain processing activities where applicable.

  • Raise a complaint regarding our handling of your personal information.

These rights may be subject to legal limitations and exceptions. We may need to verify your identity before processing certain requests.

To exercise any applicable rights, please contact us using the details provided in the Contact Us section below.

Managing Marketing Communications

You may unsubscribe from promotional emails or other marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Even after opting out of promotional communications, you may continue to receive essential non-promotional communications relating to orders, payments, accounts, customer service, or other transactions.

Children's Privacy

Our Website is not intended to knowingly collect personal information from children who are not legally permitted to use online services without appropriate supervision or consent.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps to address the situation.

International Transfers

Dream Hill Coffee is based in India. Depending on the service providers we use, your personal information may be processed or stored in countries other than India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

Legal Compliance

We may collect, use, retain, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, governmental requests, tax requirements, accounting obligations, or other lawful requirements.

Complaints

If you have concerns or complaints regarding our collection or use of your personal information, please contact us using the information below.

We will review and respond to your complaint within a reasonable period and in accordance with applicable law.

Where applicable, you may also have the right to submit a complaint to the relevant data protection or regulatory authority.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise an applicable privacy right, you can contact Dream Hill Coffee at:

Dream Hill Coffee
Sapthagiri Plantation
Rajuguda, Koraput
Odisha – 764020
India

Email: contact@dreamhillcoffee.com
Phone: +91 8637277174
Alternative Phone: +91 9078628125

This Privacy Policy applies to the Website dreamhillcoffee.com and the Services provided through it.