Shipping Policy

Last updated: 16 August 2026

At Dream Hill Coffee, we roast and pack our coffee at Saptagiri Plantation in Koraput, Odisha, and ship orders to customers across India.

This Shipping Policy explains how we process, ship, and deliver orders placed through dreamhillcoffee.com.

1. Order Processing

Orders are generally processed and prepared for dispatch within 2–3 business days from the date the order is placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally be longer during periods of unusually high order volumes, holidays, or circumstances beyond our reasonable control.

2. Shipping Charges

Shipping charges are calculated based on the destination and order details and are displayed during checkout.

We currently offer free shipping on orders above ₹1,299.

For orders below the free-shipping threshold, applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Delivery Locations

We currently ship orders within India.

Availability of delivery may depend on the serviceability of the destination address and the courier partners available in that area.

If we are unable to deliver to the address provided, we will contact you using the contact information associated with your order.

4. Estimated Delivery Time

Once an order has been dispatched, delivery time will depend on the destination, courier service, weather, transportation conditions, and other logistical factors.

The delivery timeline displayed or communicated at checkout is an estimate and is not a guaranteed delivery date.

Remote and less-accessible locations may require additional delivery time.

5. Tracking Your Order

Where tracking is available, we may provide you with a tracking number or tracking information after your order has been dispatched.

You can use the tracking information provided by the relevant courier to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the courier.

6. Delivery Delays

While we make reasonable efforts to ensure that orders are delivered within the estimated timeframe, Dream Hill Coffee is not responsible for delays caused by circumstances outside our reasonable control.

These may include:

  • Courier or logistics delays.

  • Severe weather.

  • Natural disasters.

  • Strikes or transportation disruptions.

  • Government restrictions.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Remote or difficult-to-service locations.

  • Other unforeseen circumstances.

If your order is significantly delayed, please contact us so that we can investigate the shipment with the relevant delivery provider.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address, phone number, and other information required for delivery.

Dream Hill Coffee is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because the delivery information was incorrect or the shipment could not be delivered due to circumstances attributable to the customer, additional shipping charges may apply if you request that the order be shipped again.

8. Failed or Missed Delivery

If a courier attempts delivery and the recipient is unavailable, the courier may make additional delivery attempts or follow its standard procedures for the shipment.

Please ensure that the phone number provided during checkout is active and available so that the courier can contact you if necessary.

If an order is returned to Dream Hill Coffee following unsuccessful delivery attempts, please contact us to discuss the available options.

Additional shipping charges may apply for re-dispatch where the failed delivery was caused by circumstances attributable to the customer.

9. Damaged Packages

If your package arrives visibly damaged, opened, or tampered with, please document the condition of the package and contact us as soon as possible.

Where possible, please take photographs of:

  • The outer packaging.

  • Any visible damage.

  • The product packaging.

  • The shipping label.

For damaged or incorrect products, please also refer to our Refund & Return Policy.

10. Missing or Lost Shipments

If your order has not arrived within the expected delivery period, please contact us.

We may investigate the shipment with the relevant courier or logistics provider.

If a shipment is confirmed to have been lost in transit, Dream Hill Coffee may provide a replacement or refund, subject to the circumstances and applicable law.

11. Order Changes

If you need to change your shipping address or other delivery information after placing an order, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before the order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address or other shipping details.

Any additional costs resulting from an approved change after dispatch may be charged to the customer.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

Please refer to our Refund & Return Policy for information regarding eligible cancellations and refunds.

13. Multiple Products in One Order

Where an order contains multiple products, Dream Hill Coffee may ship the products together or in separate shipments depending on availability, packaging, logistics, or other operational requirements.

If an order is split into multiple shipments, you may receive separate tracking information where available.

14. Shipping Charges and Refunds

Shipping charges are generally non-refundable unless the refund is due to an error attributable to Dream Hill Coffee or otherwise required under applicable law.

If you receive an incorrect or damaged product, we will assess the circumstances and determine the appropriate replacement, refund, or shipping arrangement.

15. International Shipping

Unless specifically stated otherwise at checkout, Dream Hill Coffee currently ships orders within India only.

International shipping may be introduced in the future and, where available, will be subject to separate shipping charges, delivery conditions, customs requirements, duties, and applicable laws.

16. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Dream Hill Coffee
Saptagiri Plantation
Rajuguda, Koraput
Odisha – 764020
India

Email: contact@dreamhillcoffee.com
Phone: +91 8637277174 / +91 9078628125

Website: dreamhillcoffee.com