Refund & Return Policy

Last updated: 16 August 2026

At Dream Hill Coffee, we take care to roast, pack, and ship every order with attention to quality. Because our products are food and consumable goods, we have a limited return and refund policy.

By placing an order through dreamhillcoffee.com, you agree to the terms of this Refund & Return Policy.

1. Returns

Due to the nature of our products, we generally do not accept returns or exchanges of coffee products once they have been delivered.

This is because coffee is a consumable product and returning opened or used coffee may compromise its quality and safety.

However, if you receive an incorrect, damaged, defective, or otherwise materially different product, please contact us and we will review the issue.

2. Damaged or Incorrect Orders

If your order arrives damaged, opened, tampered with, or contains a product different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number.

• Your name and contact details.

• A description of the issue.

• Clear photographs of the product and packaging.

• Photographs showing any damage to the shipping package, where applicable.

Once we receive the required information, we will assess the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer:

• A replacement product.

• A refund for the affected product.

• Store credit.

• Another reasonable resolution.

3. Incorrect Products

If we have sent you a product that differs from the product you ordered, please contact us within 48 hours of delivery.

Where the error is confirmed to have been made by Dream Hill Coffee, we will arrange an appropriate replacement or refund.

You may be required to provide photographs of the product received before a replacement or refund is approved.

4. Damaged Products

We take reasonable care when packaging orders for shipment. However, products may occasionally be damaged during transportation.

If your order arrives damaged, please notify us within 48 hours of delivery and provide photographs of the damaged product and packaging.

We will review the claim and, where appropriate, arrange a replacement or refund.

5. Wrong Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address, phone number, and other delivery information when placing an order.

Dream Hill Coffee is not responsible for failed or delayed delivery resulting from:

• Incorrect or incomplete addresses.

• Incorrect contact information.

• Customer unavailability.

• Refusal to accept the delivery.

• Failure to collect a shipment where applicable.

If an order is returned to us because of an incorrect address or failed delivery attributable to the customer, additional shipping charges may apply if you request that the order be shipped again.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched.

Once an order has been processed, roasted, packed, or dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, any applicable refund will be processed through the original payment method.

7. Refunds

If your refund request is approved, we will initiate the applicable refund after confirming the circumstances of the request.

Refunds will generally be made to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

Dream Hill Coffee does not control the processing time of third-party financial institutions.

8. Shipping Charges

Original shipping charges may not be refundable unless the refund is the result of an error attributable to Dream Hill Coffee or otherwise required by applicable law.

If a replacement is required because we sent an incorrect or defective product, Dream Hill Coffee will determine the appropriate shipping arrangement.

9. Refunds for Promotional or Discounted Orders

Products purchased using promotional offers, discounts, coupons, or special pricing remain subject to this Refund & Return Policy.

Unless otherwise stated in the relevant promotion, a discount or promotional offer does not create a separate right to return or refund a product.

10. Quality Concerns

We understand that coffee preferences are subjective.

Differences in personal taste, aroma, strength, acidity, body, roast preference, grind preference, or brewing results do not by themselves qualify an order for a refund or replacement.

Our coffee may naturally vary between batches because it is an agricultural product and is subject to natural variations in crop, processing, roasting, and storage.

If you believe there is a genuine quality issue with a product, please contact us with your order details and a description of the issue so that we can review it.

11. Products That Have Been Opened or Used

For hygiene, quality, and food-safety reasons, we generally cannot accept returns of coffee that has been opened, used, partially consumed, or otherwise altered.

This restriction does not apply where a refund, replacement, or other remedy is required under applicable consumer protection law.

12. Non-Delivery

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the relevant delivery provider.

Where an order is confirmed as lost in transit, we may, at our discretion and subject to applicable law, provide a replacement or refund.

13. Refund Eligibility

A refund or replacement may be considered in circumstances including:

• We sent the wrong product.

• The product arrived damaged.

• The product was materially defective.

• The order was lost in transit.

• The order was cancelled before processing or dispatch and the cancellation was accepted.

• A refund is otherwise required under applicable law.

A refund will generally not be provided for:

• Change of mind after delivery.

• Personal taste preferences.

• Incorrect grind selection made by the customer.

• Incorrect shipping information provided by the customer.

• Failure to receive a shipment due to customer unavailability.

• Products that have been opened or consumed, except where required by applicable law.

• Normal variations in coffee flavour, aroma, colour, or appearance.

14. How to Request a Refund or Replacement

To request a refund, replacement, or other resolution, contact us using the details below.

Please include:

Order Number:
Name:
Phone Number:
Email Address:
Reason for Request:
Photographs/Videos: Where applicable.

Our team will review the request and contact you regarding the next steps.

15. Contact Us

For refund, return, replacement, or order-related enquiries, contact:

Dream Hill Coffee
Saptagiri Plantation
Rajuguda, Koraput
Odisha – 764020
India

Email: dreamhillcoffee@gmail.com
Phone: +91 8637277174

16. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or override any rights or remedies that you may have under applicable Indian consumer protection laws.

Where applicable law provides you with rights that are more favourable than the terms stated in this policy, those statutory rights will continue to apply.